Return and Refund Policy
Last Updated: April 15, 2024
At Co-Living Masterclass ("we," "our," or "us"), we strive to provide high-quality services and customer satisfaction. This Return and Refund Policy outlines the terms under which returns and refunds are granted. By purchasing our services or digital products, you agree to the terms outlined below.
1. Digital Products and Online Services
Due to the nature of digital content and virtual services (including online courses, templates, and downloads), all sales are final and non-refundable once access has been granted or materials have been delivered.
2. Live Events, Webinars, and Masterclasses
If you register for a live event or online session:
Cancellations made at least 7 days in advance of the scheduled event may be eligible for a partial refund or credit toward a future event.
Cancellations made less than 7 days before the event will not be eligible for a refund, but you may transfer your registration to another participant with prior written notice.
3. Subscription or Membership Services
For any recurring subscriptions (if applicable):
You may cancel your subscription at any time via your account settings or by contacting us at Hello@brandijonesofficial.com.
No partial refunds will be issued for unused time within the current billing cycle.
If a trial period was offered, cancellations must occur before the trial ends to avoid being charged.
4. Incorrect or Failed Transactions
If you experience a billing error, duplicate charge, or technical issue during checkout:
Please contact us within 7 days of the transaction at Hello@brandijonesofficial.com with details of the issue.
We will review and, if applicable, issue a refund or correction.
5. Disputes and Chargebacks
If you believe you are entitled to a refund beyond what is described in this policy, we encourage you to contact us directly first before initiating a chargeback or dispute with your payment provider. We are committed to resolving concerns promptly and professionally.
6. Processing Time
Approved refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your financial institution.
7. Contact Us
If you have questions about this policy or wish to request a refund, please reach out using the contact information below:
Email: Hello@brandijonesofficial.com
Phone: 615-852-8590
Address: 700 Hume St, Nashville, TN 37208
